Platform specialisation

ServiceNow.

Administrator, developer, ITSM and CSM modules. Hands-on training on real instances, with the Certified System Administrator exam as the target.

Admin Developer ITSM CSM HRSD Flow Designer
3 months Duration
Live Instructor-led
6–8 hrs / week Weekly effort
Outcomes

What you will be able to do.

By the end of the programme, you will ship real deliverables.

Platform

Configure and administer.

Manage users, roles, tables, forms, lists and business rules across the ServiceNow platform.

Development

Build custom applications.

Scripting, REST APIs, Flow Designer, IntegrationHub and Orchestration for real business problems.

ITSM

Implement service modules.

Incident, Change, Problem and Asset management configured end-to-end.

CSM

Customer Service Management.

Cases, accounts, contacts and customer portals configured for a service organisation.

Certification

Pass the CSA exam.

Structured exam preparation with practice tests for the Certified System Administrator credential.

Portfolio

Build a portfolio.

Real, reviewable deliverables on your instance that you can demo in an interview.

Curriculum

Sequenced and structured.

Each phase builds on the last. Live instruction with reviewable deliverables.

Week 01–02

Platform fundamentals.

Architecture, instance structure, UI navigation, roles and groups, basic administration.

Week 03–04

Data and forms.

Tables, dictionary, fields, forms, lists, UI policies, client scripts, business rules.

Week 05–06

Workflow and automation.

Flow Designer, subflows, notifications, SLAs, and service catalogue construction.

Week 07–08

ITSM deep-dive.

Incident, Change, Problem, Asset and Knowledge management configured end-to-end.

Week 09–10

Scripting and integration.

Server scripting, REST and SOAP integrations, IntegrationHub, and scripted REST APIs.

Week 11–12

Project & exam prep.

Guided capstone project, CSA mock tests, interview preparation, and portfolio finalisation.

Who it is for

You, if one of these fits.

Fresher

First IT role.

Graduate or early-career, wanting a structured, certifiable path into enterprise IT.

Switcher

Changing track.

Working in manual testing, support or ops and looking to move into a platform role.

US-based

Bench or H1B.

On H1B or bench, wanting a US-market-relevant credential and placement introductions.

Also consider

Related programmes.

Enrol

Start with a demo.

A free demo class with the instructor. If it is not a fit, you owe nothing.